A traveler, Melvyn Chazen, faced a prolonged delay during his easyJet flight in Turkey. Refusing the airline’s £21 compensation offer, he demanded evidence of a bird strike that allegedly caused the delay of flight EZY3408 from Bodrum. Originally scheduled to depart at 10.40pm on July 2, the flight was delayed due to the reported bird strike, resulting in an overnight stay with accommodation provided by easyJet.
Despite easyJet’s apology for the delay and explanation of the rescheduled flight due to the bird strike, Melvyn insisted on proof of the incident to support the lack of communication and services during the delay. The airline clarified that, following regulations, a bird strike falls outside their control and does not warrant a refund to passengers.
Expressing dissatisfaction with the handling of the situation, Melvyn highlighted the lack of refreshments, seating, and communication during the delay. While easyJet claimed to have kept customers informed through various channels, Melvyn emphasized the need for direct interaction with airline staff.
Upon returning to the UK on July 3, Melvyn was offered £21 as compensation for expenses incurred during the delay. However, he rejected the offer, citing the need for proof of the bird strike given the amount he paid for the holiday. EasyJet mentioned that Melvyn is now receiving support from his travel agent to address his expense claim while expressing regret for any inconvenience caused by the delay.