Three months following a distressing vehicle fire incident, Jason Pelletier is still seeking clarity and anticipating additional compensation from Hyundai, the automaker.
On June 9, while commuting to work as a school principal, Pelletier was driving his Santa Fe on a busy Toronto highway when the vehicle suddenly caught fire. Thick black smoke and flames emerged from the hood, rendering the engine and brakes unresponsive. Pelletier struggled to open the door initially but managed to exit the vehicle before an explosion occurred.
Adding to the unsettling experience, Pelletier had recently taken his SUV to the dealership for a head gasket replacement, a crucial seal between the engine block and cylinder head. Despite noticing a burning smell post-service, he was reassured by the service manager that it was likely residue from the maintenance.
The day after the dealership visit, a warning message appeared on the vehicle’s touchscreen, alerting to a potential issue with the engine control system. Despite reaching out to the service manager, Pelletier did not receive a response before the engine caught fire.
Hyundai Canada, emphasizing safety as its primary concern, declined an interview request but conveyed through Nitish Bissonauth, senior manager of corporate communications, that they are reviewing the matter and refrained from further comments at present.
Following the incident, a joint investigation involving Hycay Consulting Engineering and the insurance company was initiated to determine the fire’s cause. Hyundai Canada did not address queries regarding other reported vehicle fires or recent preventive measures.
Statistics from Transport Canada reveal 1,140 vehicle fire reports from various brands between January 1, 2016, and September 8, 2026, with about 15% attributed to Hyundai. The ministry did not provide detailed data per automaker annually.
A joint investigative report from CBC Marketplace and Go Public in 2021 focused on Hyundai and Kia vehicles experiencing engine-related issues. Recalling over 320,000 cars in 2023 due to a potential anti-lock braking system fault, Hyundai had Pelletier’s Santa Fe impacted by other recalls.
Thomson, a mechanical engineering professor, highlighted automakers’ responsibility for vehicle safety throughout their lifecycle, emphasizing the challenges posed when cars change ownership. Transport Canada’s role includes monitoring recalls and identifying manufacturer responses to vehicle issues.
Transport Canada has conducted multiple investigations into Hyundai vehicle parts, resulting in safety recalls. The ministry cited various factors contributing to vehicle fires, including inadequate maintenance, improper repairs, manufacturing defects, and arson.
Pelletier received compensation from his insurer for the vehicle’s pre-fire value and a rental car but estimated personal losses exceeding $5,000, including belongings and items vital for his alter ego during Pride Month. His Santa Fe remains under forensic investigation, prompting him to purchase a different brand SUV, disillusioned with Hyundai despite being a former fan.